How can I make a purchase?

  • Click on ‘Add to Cart’ for the item you wish to purchase
  • View the item/s in your cart by clicking on the shopping bag icon located at the top right of the page beside the company’s logo
  • If you have an applicable Coupon Code, enter it and click on ‘Apply Coupon’. The total price will be updated with the discount
  • Once you are ready to place the order, click on ‘Proceed To Checkout’
  • Fill in all necessary details for your shipping details and choose your preferred payment method
  • Please review your details before clicking on the ‘Place Order’ button
  • You will receive a confirmation email shortly after you have placed your order.
  • If you pay via:
  1. Paypal – 
  2. Direct Bank Deposit – 

What and where is my order confirmation number?

The order confirmation number begins with “__” and can be retrieved in:

  1. your confirmation email
  2. when you view your ‘My Account’ page

How do I reserve for an item?

We require a 50% down payment once you have decided which to purchase. You may pay in cash or credit card at our nearest branch or you may also deposit it to any of our bank accounts. Reservation done by bank deposits will be issued invoice through email.

We also accept personal or company cheque payments but will be subject to 3 days bank clearing. Cheque payments must be dated and issued for the account of SYLPAULJOYCE CORPORATION

We offer instalment payments with interest or at 0% interest to the following credit card holders: BDO, Metrobank, Citibank, BPI, RCBC, Allied Bank, and East West Bank.

What if I have reserved an item but have changed my mind?

We would allow you to exchange the item reserved within 30 days. Beyond the 30 day period we would implement the policy that items reserved should be paid in full. Refund of reservation fee due to change of mind will not be acknowledged.

Items already delivered cannot be returned or exchanged unless due to factory hidden defects; warranty terms and conditions will apply.

Can Overseas Customers reserve items?

Overseas customers can inquire or reserve items through our email customerservice@sylpauljoyce.com.ph. You may deposit your down payments through bank transfer or you may ask your relatives or friends to visit our branch and make the reservation for you.

Can I cancel my order?

Unfortunately, we are unable to cancel orders once it has been marked as “processing”. To check the status of your order, please login to your account at http://www.sylpauljoyce.com.ph, click on ‘My Account’ in the top right hand corner of the page, click on ‘Orders’ on the left hand side of the page, and then view your most current order.

May I buy products directly at your store?

Yes. Please check http://www.sylpauljoyce.com.ph/store-locations to see the nearest store from your location.

I am having issues using the coupon/voucher code

Please check if :

  • The coupon/voucher code has expired
  • Coupon/Voucher is for one time use only
  • Each order can only use 1 coupon/voucher
  • Rewards Redemption and discounts cannot be used at the same time during Flash Sale

I am facing problems ordering through my mobile device

Sylpauljoyce.com.ph is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging onto www.sylpauljoyce.com.ph. If you continue to face problems, please send a screenshot of the error to customerservice@sylpauljoyce.com.ph and we will assist you.

What kind of payment method may I use?

  • Credit Card (Visa/Mastercard/AMEX)
  • Paypal

I paid through bank deposit, what should I do after?

You need to send us a copy of your deposit slip as proof of your payment. Fill up the Payment Form found here.

Can I pay for my order upon delivery?

Unfortunately, we do not offer a Cash on Delivery service, but you may deposit a reservation fee in any of our banks and pay the balance upon delivery. Payments made through our banks will need verification first.

We do not accept cheque payments for delivery. Should you want to issue cheque payments, delivery will be schedule after checks has been cleared after 3 days.

Do you charge on deliveries?

  • We do charge delivery fees depending on our nearest store branches
  • Some subdivisions charges entrance fees; this should be on your account
  • We may adjust delivery fees depending on the amount purchased

How long will delivery take?

We do deliveries every day. Upon paying the reservation fee/deposit, we can schedule the delivery the following day, provided that it still fits the schedule of our delivery trips. Our trip planner will contact you the day before your scheduled delivery date for confirmation.

To ensure the safety of our delivery team, we reserve the right to cancel or delay deliveries during hazardous weather conditions.

May I request my order to be delivered at a specific time?

Delivery would depend on current traffic and location; we cannot specify you the time of our delivery. Should you have a strict schedule or if your area requires a delivery schedule, please let us know and we would try our best to accommodate your request.

What should I do if my order is scheduled today and it did not arrived?

What if the delivered items have defects or damages?

If you find any damage or defects do not accept the item. Once you accept the item, you acknowledge that items delivered are in good condition.

We advise that you always check the item/s upon delivery. It is a requirement for you to sign our trip ticket to confirm that items are received in good condition. Please leave a remark should you have concerns/complaints or refuse receipt of the item/s.

In case you have notice hidden factory defects or any complaints please report it to us through our email, customerservice@sylpauljoyce.com.ph with in 30 days. We will have to conduct investigation of the nature of the complaint; then, we will repair or replace your item should we prove that there has been factory hidden defect.

Can I pick up my order from your store instead of delivery?

You may pick up items from our store branches provided that it is paid in full and you will be liable to whatever damages may occur in transit. We highly suggest that only small items be picked up.

May I request for my order shipped to a different address?

Yes. At checkout, there are two fields available: Billing Address and Shipping Address. If you would like your order to be shipped to an address different from your default/billing address, enter the information under Shipping Address.

I made another order. Can you combine my orders for shipping?

Yes, we can combine orders for shipping as long as your first order has not yet been shipped and/or your orders will be shipped to one address. Once you notify us that you want to combine orders, you will receive an updated shipping charge from us.

Do you have any store locations?

Please check http://www.sylpauljoyce.com.ph/store-locations to find a store near you.

Visayas/Mindanao

For defective and incorrect items, we have a 7 days exchange policy upon receipt of order, subject to the following terms and conditions:

  1. Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
  2. Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  3. If you change your mind about the product, please see instructions below.
  4. This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable

For returns, please email us at customerservice@sylpauljoyce.com.ph with your order number and information on the affected item. Returned items must meet the requirements above.

What is the return and exchange policy?

We would allow you to exchange the item reserved within 30 days from the date of reservation. Beyond the 30 day period we would implement the policy that items reserved should be paid in full. If you fail to make a full payment, we would have to revoke your reservation and consume your deposit by choosing a different item. No monetary refund will be allowed.

We would allow a 15 day extension period for the reservation should you make an additional payment of 50% of the remaining balance. From then on, we would have to charge you monthly storage fee.

Refund of reservation fee due to change of mind will not be acknowledged. Items already delivered cannot be returned or exchanged unless due to factory hidden defects; warranty terms and conditions will apply.

Refund is only applicable if item is out of stock.

Special Return Policies
For some products, we offer a modified version of our return policy. If you are ordering one of these items, please go to “Warranty” tab above to learn more about its return policy.

Warranty Policies

  • We are offering up to 60 days warranty from the day you receive the product, to all our imported products and custom made sofas and is subject to terms and conditions
  • Mattresses, depending on brand has their own warranty period and conditions
  • Please keep your official receipts as this will be proof of your purchase to claim for warranty
  • We have the right to refuse the warranty should you not possess a proof of purchase

Warranty Terms & Conditions

  • This warranty covers only product that has factory hidden defects for 60 days from the day you receive the product
  • The warranty does not apply to product that has been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products
  • This warranty is to the benefit of the original purchaser of the product
  • It is not transferable
  • If damage occurs for which Sylpauljoyce Furniture, Lights and Decor cannot find the identical materials or parts within the time allotted for repairs or replacements, Sylpauljoyce Furniture, Lights and Decor reserves the right to provide materials or parts of equivalent qualities and features as substitutes
  • If we determines that your claim is covered under this warranty, Sylpauljoyce Furniture, Lights and Decor is in its sole discretion to repair or replace the defective parts/products even contribute to other appropriate methods to resolve without any purchase returns allowed
  • If your product has a repair or replacement, your right to services mentioned in this warranty is not extended from the date repaired/replaced but still is valid to the period specified by the original warranty
  • Sylpauljoyce Furniture, Lights and Décor is willing to accept any exchanges within 30 days from the day you reserved the product
  • Refund of reservation fee due to change of mind will not be acknowledged
  • Items already delivered cannot be returned or exchanged unless due to factory hidden defects and will be valid only 60 days from the date of delivery
  • This warranty covers only for household use
  • Warranty is valid only when original receipt as proof of payment is presented. We reserve the right to deny any exchanges or returns without the original receipt
  • Sylpauljoyce Furniture, Lights and Décor reserves the right to judge and make a decision on every product’s term of warranty. Our decision is final.
  • Sylpauljoyce Furniture, Lights and Décor reserves the right to change the terms and conditions of this warranty without prior notice.

Special Return Policies

Bedroom Warranty

  • This warranty covers defects in material and workmanship only in the following components for 60 days from the day you receive the product
    • Hinge
    • Drawer
    • Sliding rail
    • Wooden slat
  • In case of padded headboards, the warranty does not apply to elongation or peeling of the leather, damage of sofa’s cover such as cuts, scratches, stains, or damage from water or fungi, moisture, and inappropriate use
  • This warranty covers only for household use

Home Office Warranty

  • This warranty covers defects in material and workmanship only in the following components for 60 days from the day you receive the product
    • Hinge
    • Drawer
    • Sliding rail
  • This warranty covers only for household use

Office Chair Warranty

  • This warranty covers defects in material and workmanship only in the following components for 60 days from the day you receive the product
    • Chrome or Nylon base
    • Castor
  • This warranty covers only for household use

Home Entertainment Set Warranty

  • This warranty covers defects in material and workmanship only in the following components for 60 days from the day you receive the product
    • Hinge
    • Drawer
    • Sliding rail
  • This warranty covers only for household use.

Sofa Warranty

  • This warranty covers defects in material and workmanship only in the following components for 60 days from the day you receive the product
    • Spring
    • Wooden frames
    • Collapse of seat foam and back cushion
  • The warranty does not apply to elongation or peeling of the leather, damage of sofa’s cover such as cuts, scratches, stains, or damage from water or fungi, moisture, and inappropriate use
  • This warranty covers only for household use.

Mattress Warranty

  • This warranty covers defects in material and workmanship only in of the mattress’ spring
  • The warranty does not apply damage of mattresses cover such as cuts, scratches, stains, or damage from water or fungi, moisture, and inappropriate use
  • This warranty covers only for household use

DTI Return and Exchange Policy Guidelines

I found out that the item I just bought is being sold for a cheaper price in another store. Can I return the item to where I bought it from and ask for a refund?

No. While consumers have the right to choose and make a canvass of prices, once a sale is done and the product has no defect, you can neither return it nor ask for a refund.

Can a store only exercise a policy of exchange but not refund?

No. Consumers are entitled to either an exchange or refund, as long as there is a defect in the quality of goods or imperfection in the service.

If the defect is due to mishandling on the part of the buyer, can he/she still return the item and demand for either an exchange or refund?

No. If the defect on a product is caused by the consumer, the warranty is automatically void. He/she can no longer demand for exchange or refund.

If after buying a certain item, a customer changes his/her mind and wants to return it, can he/she invoke the prohibition on "No Return, No Exchange?"

No, the prohibition is not an excuse for the consumer to return goods because of a change of mind.

What is the limit to the period within which a buyer may return defective products?

The limit to be followed is the duration of the issued warranty. The minimum period is 60 days on implied warranty.

Can a buyer return defective goods without the official receipt?

Yes, as long as the buyer can present other proofs of purchase. But it is better to present the warranty card. (i.e. contract, billing, etc.)

Can a store impose the condition that a product can only be exchanged once?

No, as long as the defect remains on the product, it can be exchanged as many times as needed.

Can the statement "Exchange will not be accepted on items used, damaged or altered." be printed on invoices?

No. Some product defects only manifest after being used.

Is the statement "Sale items are non-refundable." allowed?

This statement may only be allowed if the defects on the sale items are fully disclosed to the consumer in the form of tags or notices.

Is the 7-day policy allowable?

No. The 7-day policy is a store policy which is over and above the warranty rule that all products sold must have at least 60 days warranty period.

I am having problems logging into my account

If you receive a message stating that your email address/password is not recognised – please follow the steps below:

  1. Please clear your cache and browser history. Close and open a new browser.
  2. Make sure you are using the same email address and password you registered with.
  3. If you are unable to recall your password, click on “forgot your password?” link on the page. You will be prompted to enter your email address and a link will be sent to you to create a new password for your account

I am receiving an email that is not for me

Our apologies if you are receiving emails that is not intended for you. To avoid this from happening again, please click on the “Unsubscribe” link at the bottom of the email and we will take you off our mailing list.

Will my personal information be shared with third parties?

Sylpauljoyce.com.ph prides itself on providing a safe and secure shopping experience. All information is kept private and confidential. We do not share or sell your personal details with any third parties. For more information, please read our Privacy Policy in full.

Back to Top
Download Premium Magento Themes Free | download premium wordpress themes free | giay nam dep | giay luoi nam | giay nam cong so | giay cao got nu | giay the thao nu