Below are some common concerns of our customers before, during or after purchasing the items. If you have other questions, please send it to inquiries@sylpauljoyce.com.ph
There are three ways on how to order:

1. Online
To purchase an item on our website, you must click on 'Add to Cart' button for the item you wish to purchase. Go to the ‘Cart’ page to review your items, then press ‘Proceed to Checkout’. Once you have filled in all necessary details and proceed with the payment. You will receive your invoice through email.

We accept payments through PayPal or local bank deposit through Banco De Oro. If you choose local bank deposit as your payment method, you need to send us a copy of your bank deposit slip as proof of your payment to inquiries@sylpauljoyce.com.ph with “[Surname] - [Order Number]” as the subject.

2. Phone Call
If you prefer to speak with us, you may contact us through our numbers (043) 774 5869 or +63 923 081 3161.

3. Store
Please check our Store Locations page to see the nearest store from your location.
We offer installment as payment method in our physical stores with interest or at 0% interest to the following credit card holders: BDO, Metrobank, Citibank, BPI, RCBC, Allied Bank, and East West Bank.
Yes, we accept customization for sofas and bed frames. Please send your design for quotation at customerservice@sylpauljoyce.com.ph Production for customized orders may take up to 15-30 working days.
We require a 50% down payment once you have decided which to purchase. You may pay in cash or credit card at our nearest branch or you may also deposit it to any of our bank accounts. Reservation done by bank deposits will be issued invoices through email.

We also accept personal or company cheque payments but will be subject to 3 days bank clearing. Cheque payments must be dated and issued for the account of SYLPAULJOYCE CORPORATION
We would allow you to exchange the item reserved within 30 days. Beyond the 30 day period we would implement the policy that items reserved should be paid in full. Refund of reservation fee due to change of mind will not be acknowledged.

Items already delivered cannot be returned or exchanged unless due to factory hidden defects; warranty terms and conditions will apply.
Overseas customers can inquire or reserve items through our email customerservice@sylpauljoyce.com.ph. You may deposit your down payments through bank transfer or you may ask your relatives or friends to visit our branch and make a reservation for you.
Unfortunately, we are unable to cancel orders once it has been shipped.
Please check if:
- The coupon/voucher code has expired coupon/voucher is for one time use only
- Each order can only use once (1) coupon/voucher
- Rewards Redemption and discounts cannot be used at the same time during Sale
Sylpauljoyce.com.ph is compatible with most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging onto Sylpauljoyce.com.ph. If you continue to face problems, please send a screenshot of the error to inquiries@sylpauljoyce.com.ph and we will assist you.
- We do charge delivery fees depending on our nearest store branches.
- Some subdivisions charges entrance fees; this should be on your account.
- We may adjust delivery fees depending on the amount purchased.
Unfortunately, we do not offer a Cash on Delivery service, but you may deposit a reservation fee in any of our banks and pay the balance upon delivery. Payments made through our banks will need verification first.

We do not accept cheque payments for delivery. Should you want to issue cheque payments, delivery will be scheduled after cheques has been cleared after 3 days.
We do deliveries every day. Upon paying the reservation fee/deposit, we can schedule the delivery the following day, provided that it still fits the schedule of our delivery trips. Our trip planner will contact you the day before your scheduled delivery date for confirmation.

To ensure the safety of our delivery team, we reserve the right to cancel or delay deliveries during hazardous weather conditions.
Delivery would depend on current traffic and location; we cannot specify you the time of our delivery. Should you have a strict schedule or if your area requires a delivery schedule, please let us know and we will try our best to accommodate your request.
Please contact us through our numbers (043) 774 5869 or +63 923 081 3161.
If you find any damage or defects do not accept the item. Once you accept the item, you acknowledge that items delivered are in good condition.

We advise that you always check the item/s upon delivery. It is a requirement for you to sign our acknowledgement receipt to confirm that the items are received in good condition. Please leave a remark should you have concerns/complaints or refuse receipt of the item/s.

In case you have notice hidden factory defects or any complaints please report it to us through our email, customerservice@sylpauljoyce.com.ph within 30 days. We will have to conduct an investigation of the nature of the complaint, then, we will repair or replace your item should we prove that there has been factory hidden defect.
You may pick up items from our store branches provided that it is paid in full and you will be liable to whatever damages may occur in transit. We highly suggest that only small items be picked up.
Yes. At checkout, there are two fields available: Billing Address and Shipping Address. If you would like your order to be shipped to an address different from your default/billing address, enter the information under Shipping Address.
Yes, we can combine orders for shipping as long as your first order has not yet been shipped and/or your orders will be shipped to one address. Once you notify us that you want to combine orders, you will receive an updated shipping charge from us.
Unfortunately, we don’t ship outside Luzon.
No, we do not offer international shipping.
We would allow you to exchange the item reserved within 30 days from the date of reservation. Beyond the 30 day period we would implement the policy that items reserved should be paid in full. If you fail to make a full payment, we would have to revoke your reservation and consume your deposit by choosing a different item. No monetary refund will be allowed.

We would allow a 15 day extension period for the reservation should you make an additional payment of 50% of the remaining balance. From then on, we would have to charge you monthly storage fee.

Refund of reservation fee due to change of mind will not be acknowledged. Items already delivered cannot be returned or exchanged unless due to factory hidden defects; warranty terms and conditions will apply.

Refund is only applicable if the item is out of stock.
Yes. You can read more about our warranty policy here.
For Return & Exchange Policy, please go to this link.
You don't need to have an account to place an order. However, having an account can save you time during checkout as it securely saves your address and payment details for future purchases. You will also be able to keep track of your order's status and see your previous purchase history.
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- Make sure you are using the same email address and password you registered with.
- If you are unable to recall your password, click on “forgot your password?” link on the page. You will be prompted to enter your email address and a link will be sent to you to create a new password for your account
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