We offer installment as payment method in our physical stores at 0% interest to the following credit card holders: BDO, Metrobank, Citibank, BPI, RCBC, Allied Bank, and East West Bank.

We also offer Home Credit. You may visit their site to know more about their service.

Yes, we accept customization for sofas and bed frames. Please send your design for quotation at inquiries@sylpauljoyce.com.ph Production for customized orders may take up to 15-30 working days.

We can reserve an item for 30 days, once you’ve paid a 50% down payment. You may pay in cash or credit card at our nearest branch. If you have paid a full amount, we can extend your reservation for another 30 days.

For online purchases, we require a full payment via Paypal or bank transfer. We also accept personal or company cheque payments but will be subject to 3 days bank clearing. Cheque payments must be dated and issued for the account of SYLPAULJOYCE CORPORATION

We would allow you to exchange the item reserved within 30 days. Beyond the 30 day period we would implement the policy that items reserved should be paid in full. Refund of reservation fee due to change of mind will not be acknowledged.

Items already delivered cannot be returned or exchanged unless due to factory hidden defects; warranty terms and conditions will apply.

Overseas customers can inquire or reserve items through our email inquiries@sylpauljoyce.com.ph or message us on our Facebook Page. You may deposit your down payments through bank transfer or you may ask your relatives or friends to visit our branch and make a reservation for you.

f you wish to cancel your order, please email us a brief explanation for the reason of cancellation at inquiries@sylpauljoyce.com.ph or call us through our numbers (043) 774 5869 or +63 923 081 3161. Please note that we reserve the right to refuse cancellation of item. Change of mind regarding the purchase made does not entitle the customer for cancellation or refund. For more information, click here to view the Return and Exchange Policy. Unfortunately, we are unable to cancel orders once it has been shipped.

Please check if:
- The coupon/voucher code has expired coupon/voucher is for one time use only
- Each order can only use once (1) coupon/voucher
- Rewards Redemption and discounts cannot be used at the same time during Sale

Sylpauljoyce.com.ph is compatible with most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging onto Sylpauljoyce.com.ph. If you continue to face problems, please send a screenshot of the error to inquiries@sylpauljoyce.com.ph and we will assist you.

- We do charge delivery fees depending on our nearest store branches.
- Some subdivisions charges entrance fees; this should be on your account.
- We may adjust delivery fees depending on the amount purchased.

Unfortunately, we do not offer a Cash on Delivery service, but you may deposit a reservation fee in any of our banks and pay the balance upon delivery. Payments made through our banks will need verification first.

We do not accept cheque payments for delivery. Should you want to issue cheque payments, delivery will be scheduled after cheques has been cleared after 3 days.

We do deliveries every day. Upon paying the reservation fee/deposit, we can schedule the delivery the following day, provided that it still fits the schedule of our delivery trips. Our trip planner will contact you the day before your scheduled delivery date for confirmation.

To ensure the safety of our delivery team, we reserve the right to cancel or delay deliveries during hazardous weather conditions.

Delivery would depend on current traffic and location; we cannot specify you the time of our delivery. Should you have a strict schedule or if your area requires a delivery schedule, please let us know and we will try our best to accommodate your request.

Please contact us through our numbers (043) 774 5869 or +63 923 081 3161.

If you find any damage or defects do not accept the item. Once you accept the item, you acknowledge that items delivered are in good condition.

We advise that you always check the item/s upon delivery. It is a requirement for you to sign our acknowledgement receipt to confirm that the items are received in good condition. Please leave a remark should you have concerns/complaints or refuse receipt of the item/s.

In case you have notice hidden factory defects or any complaints please report it to us through our email, customerservice@sylpauljoyce.com.ph within 30 days. We will have to conduct an investigation of the nature of the complaint, then, we will repair or replace your item should we prove that there has been factory hidden defect.

You may pick up items from our store branches provided that it is paid in full and you will be liable to whatever damages may occur in transit. We highly suggest that only small items be picked up.

Yes. At checkout, there are two fields available: Billing Address and Shipping Address. If you would like your order to be shipped to an address different from your default/billing address, enter the information under Shipping Address.

Yes, we can combine orders for shipping as long as your first order has not yet been shipped and/or your orders will be shipped to one address. Once you notify us that you want to combine orders, you will receive an updated shipping charge from us.

Unfortunately, we don’t ship outside Luzon.

No, we do not offer international shipping.

We would allow you to exchange the item reserved within 30 days from the date of reservation. Beyond the 30 day period we would implement the policy that items reserved should be paid in full. If you fail to make a full payment, we would have to revoke your reservation and consume your deposit by choosing a different item. No monetary refund will be allowed.

We would allow a 15 day extension period for the reservation should you make an additional payment of 50% of the remaining balance. From then on, we would have to charge you monthly storage fee.

Refund of reservation fee due to change of mind will not be acknowledged. Items already delivered cannot be returned or exchanged unless due to factory hidden defects; warranty terms and conditions will apply.

Refund is only applicable if the item is out of stock.

Yes. You can read more about our warranty policy here.

For Return & Exchange Policy, please go to this link.

You don't need to have an account to place an order. However, having an account can save you time during checkout as it securely saves your address and payment details for future purchases. You will also be able to keep track of your order's status and see your previous purchase history.

If you receive a message stating that your email address/password is not recognised – please follow the steps below:
- Please clear your cache and browser history. Close and open a new browser.
- Make sure you are using the same email address and password you registered with.
- If you are unable to recall your password, click on “forgot your password?” link on the page. You will be prompted to enter your email address and a link will be sent to you to create a new password for your account

Sylpauljoyce.com.ph prides itself on providing a safe and secure shopping experience. All information is kept private and confidential. We do not share or sell your personal details with any third parties. For more information, please read our Privacy Policy in full.